At Lixzy, we strive to deliver high-quality products and a smooth shopping experience. If you’re not satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return:
    • The item must be unused, unworn, and in its original packaging.
    • Proof of purchase (order ID or receipt) must be provided.
    • Items damaged due to misuse or wear and tear are not eligible.

2. Non-Returnable Items

  • For safety and hygiene reasons, used lighters cannot be returned.
  • Customized or limited-edition products are non-returnable unless damaged in transit.

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery with photos/videos of the issue.
  • We will offer either a replacement or full refund, based on the situation.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days to your original payment method.

5. Exchanges

  • We only replace items if they are defective or damaged.
  • For exchange requests, contact us at [Your Support Email].

6. Return Shipping

  • Return shipping costs will be borne by the customer unless the product was received damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance.