At Lixzy, we are committed to delivering your products quickly, safely, and reliably. Please review our shipping policy to understand how we handle orders and delivery.
1. Order Processing Time
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- Orders placed after 5 PM will be processed the next business day.
2. Shipping Time
- Delivery within India typically takes 3–7 business days, depending on your location.
- Remote or rural areas may take slightly longer.
- Once your order is shipped, you’ll receive a tracking number via email or SMS.
3. Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- A flat shipping charge of ₹49 may apply for orders below ₹499.
- Cash on Delivery (COD) may include an additional fee (if offered).
4. Shipping Partners
We use reliable courier services such as Delhivery, Bluedart, Ekart, and India Post to ensure timely and safe delivery.
5. Order Tracking
- You can track your order using the tracking link sent to your email or SMS after dispatch.
- For tracking issues, you can contact our customer support.
6. Delivery Delays
- While we strive to deliver on time, delays due to unforeseen events (e.g., weather, strikes, high demand) may occur.
- We are not liable for delays caused by courier partners or incorrect addresses provided by customers.
7. Wrong or Incomplete Address
- Please ensure your shipping address is correct.
- If a package is returned to us due to an incorrect address, we will contact you for reshipment. Additional shipping charges may apply.
8. International Shipping
- Currently, we only ship within India.
- International shipping will be available soon.